Jeanine is absolutely wonderful!! We were looking for a groomer for our schnauzer mix pup but I was worried about dropping him off at a random pet grooming salon after hearing horrible stories and seeing a not so pleasant experience at a pet smart. Jeanine came to our house and way beyond patient (even when our pup was less than cooperative!) She was so friendly and positive and really took into account the dogs stress level and fears. In the end, this experience exceeded all of our expectations. We will certainly continue using her in the future!